FAQs (PIER / PROTRACE)

FAQs: Before, During and After On-boarding

What is the difference between Raw material and Finished products?
RAW material is an initial product from which you start to produce the finished product. For example, Raw material/Product can be Cow Carcass which was ...
Mon, 16 Dec, 2019 at 5:53 PM
What is a LOT number?
The Batch or LOT number associates an item with information the manufacturer considers relevant for traceability of the trade item to which the element stri...
Mon, 16 Dec, 2019 at 5:41 PM
How to add new articles in PIER?
When you know that you start delivery of the New items to METRO, the data for RAW and Finished items like GLN GTIN Company Name Product name Type of t...
Mon, 21 Sep, 2020 at 11:05 AM
When shall I enter traceability data into PIER: before or after delivery?
Traceability data should be added in PIER  before delivery of your products to METRO. The actual data about your products should be available in time be...
Fri, 18 Sep, 2020 at 4:57 PM
How can I provide additional information about my products (pictures, videos, certificates etc)?
You can provide us not only with relevant traceability information, but also tell our customers more about your products in the digital way by using PIER 2....
Tue, 30 Jun, 2020 at 5:25 PM
How can I be trained for PIER?
If you would like to get an On-boarding training for PIER or you want to update your knowledge and take a Refreshment training please reach us at pier@sourc...
Mon, 29 Jun, 2020 at 3:07 PM
How to add Processed data (fish/meat) into PIER?
Have you been invited to join PIER? Please follow basic steps in order to enter the data: 1. Enter your user name and password. 2. You need to f...
Sun, 15 Sep, 2019 at 10:57 PM
What is GLN and How can I use it for PIER?
GLN is the Global Location Number of your Company which has to be requested from your Local GS1. Key points about GLN: has to be 13 digits long ...
Mon, 16 Dec, 2019 at 5:37 PM
What is GTIN and How can I use it for PIER?
GTIN is the unique Global Trading Item Number of your articles which has to be purchased from your Local GS1. Key points about GTIN:  GS1 provides ...
Thu, 6 Aug, 2020 at 4:06 PM
How can I check my company`s GLN and GTINs?
In order to check your check your company`s GLN, you can use official GS1 website and choose Search by GLN: Please note: If entered GLN is n...
Mon, 16 Dec, 2019 at 5:40 PM