Supplier FAQ's

Can I get a test user to explore the Metro Link plus portal?
In general, we provide the same functionality as in the previous Metro Link Portal. Of course, there are also new features. The added value of the portal co...
Mon, 23 Mar, 2020 at 10:52 AM
Are there any extra fees for access?
No, the general user interface of METRO Link plus is free of charge. There are no different costs compared to METRO Link (old). 
Mon, 23 Mar, 2020 at 10:52 AM
What are the differences / improvements to the previous METRO Link Portal?
We have created a number of self-services that offer the following improvements: METRO Link (old) METRO Link (new) Registration without hardware t...
Mon, 23 Mar, 2020 at 10:52 AM
Is it necessary to switch from METRO Link to the new METRO Link plus?
Yes, the switch is mandatory. The new METRO Link plus replaces the old METRO Link.
Mon, 23 Mar, 2020 at 10:52 AM
Whom do I need to contact when I need advice for usage of MEC or MCAT?
In case of any questions related to the Metro Link application MEC, please contact directly our external support partner Comarch: Tel.: +49 (0)351 42750105 ...
Mon, 23 Mar, 2020 at 10:52 AM
Why is 2FA needed and what are the current options?
2FA is needed to ensure a secure portal for Metro and all users. With that we can enable a multitude of options together with you. We have a very clear req...
Mon, 23 Mar, 2020 at 10:53 AM
What a supplier admin can do in ML+
Invite new regular user Select ‘Supplier On-boarding’ from applications Switch to ‘Invite User’ tab Click on ‘Search’ Enter first name, last name an...
Thu, 26 Aug, 2021 at 10:19 AM
What every supplier user can do in ML+
Change own profile data Click on the down arrow next to your name on the top right and select ‘Profile & Settings’ Click on ‘Edit User Details’ No...
Thu, 26 Aug, 2021 at 10:19 AM
How do I login the Metro Link plus portal?
First of all you have to go to the Metro Link plus startpage. For Germany this would be https://de.metrolink-plus.com/  On this page on the top right yo...
Mon, 23 Mar, 2020 at 10:53 AM
How to set-up the Two-Factor-Authentication? (without Fido)
Important: Please do not interrupt the process of setting up two-factor authentication until you are finished.  If you do not wish to receive the ...
Tue, 4 May, 2021 at 10:23 AM